Customer Support Channels
A One–Hour Ticket Response Guarantee
We provide a 60 min response warranty for each support ticket or email that you submit to the help desk support team. We will rapidly answer all the typical questions and forward the issue to our server administrators in case further assistance is required. If you order our Managed Services package, we’ll execute any of the included server management services at a time that has been agreed upon beforehand.
A Top–Class Customer Care Service
- We’ll be available to you round–the–clock to reply to any questions that you may have with regard to our Web Hosting Control Panel and any of the applications that we have pre–installed on your behalf on the dedicated web hosting server. In case you also need help with server administration tasks, take advantage of our Managed Services package, which includes data backup disk space, weekly OS updates, server monitoring and rebooting services, plus installation and problem troubleshooting services.
An Intuitive Help Section
We have equipped our Web Hosting Control Panel with an extensive knowledgebase, which features extensive explanations of its features and functionalities. What’s more, we have prepared in–depth video tutorials that will further reveal to you how to carry out a given action or resolve a commonly encountered issue. The help articles and the tutorial videos are readily accessible from each section of the Web Hosting Control Panel through the Videos and Help buttons located in the top right corner.