Help and Support Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Guarantee

  • Our technical support crew is present day–and–night to respond to every one of your support requests. Each ticket you submit to us will be answered within up to 60 minutes. If your issue demands help from an administrator, we’ll send the ticket to the person on duty and will notify you that the problem is being resolved.

  • Top quality support service

  • Professional Client Assist Service

  • We give you round the clock technical help and support by using a ultra–fast ticket solution built into your Control Panel. You’ll be able to contact us all the time about any of the software applications that come installed in advance on the virtual server, such as the chosen Linux OS, the server administration panel and our in–house created Web Hosting Control Panel.

  • Intuitive help center

  • An Informative Help Section

  • In the Web Hosting Control Panel that comes completely free along with your virtual server, you’ll discover a practical Help section, incorporating all you need to be informed about when monitoring your websites and programs. We have added a wide array of how to reports and video guides that demonstrate the important website management duties in an easy–to–understand fashion.