24/7 Customer Support in Cloud Website Hosting
The customer and technical support services for all of our cloud website hosting plans are round-the-clock, therefore you can forget all about waiting for a couple of days to receive assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an e-mail message. If you currently have an account, you'll be able to open a support ticket on top of the other three methods of contact. You're able to select the most appropriate way to contact us depending on what your location is or what kind of equipment you're using. We're able to help you for almost any webhosting-related query that you have or issue that you may encounter and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you could open a support ticket, but even in such a case the max response time will never exceed one hour.
24/7 Customer Support in Semi-dedicated Servers
We are aware how crucial it is to get quick assistance, particularly if your website is not working effectively for whatever reason. All our Linux semi-dedicated servers feature 24/7 customer and technical support, therefore if something comes up, you will be able to use plenty of ways to contact us - phone line with a couple of local numbers worldwide, live chat, emails and support tickets. The first two choices are for pre-sales, billing and common issues, which means that if you do not have an account yet, for instance, you're able to get extra info about our services, or we will help you with simpler tech problems. The other two options are for strictly technical issues or everything that's more time-consuming due to the fact that it's more convenient to follow the conversation between you and our support team. The warranted max response time for them is just 1 hour, the actual one - 15-20 minutes, therefore you won't have to wait for a whole day in order to get support like you may have to do with various other service providers.
24/7 Customer Support in VPS Servers
Each VPS server plan that we provide comes with 24/7 customer and tech support, so in case you experience any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you'll be able to contact us anytime, even weekends and holidays. For your benefit, we offer different means of communication - phone support with several local numbers globally, live chat, e-mail messages plus a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are intended for time-consuming or more complicated technical matters as it'll be much easier to monitor what is going on. The maximum warranted response time for all email messages and tickets is 1 hour, however it hardly ever takes that long to receive support. If you add the Managed Services upgrade that we offer, our admins can also assist you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
With a 1 hour max answer time guarantee, you will get prompt support when you buy a dedicated server from our company. Our customer and tech support crews are available 24/7/365, therefore every time you open a support ticket through your billing account or you send an email about any issue with your server or the pre-installed software on it at any time of the day, you'll have a response within the hour, even during holidays. Our ticketing system is the better option when the issue involved needs more time to be resolved or if it has to be forwarded to our admins, as it's far more convenient to keep track of the communication sent on both sides. For basic, sales and billing issues/inquiries, you are able to call us or talk to a live representative employing our chat service. In case you add the Managed Services upgrade to your server plan, our administrators will also help you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 too.