If you’ve purchased a web hosting plan and you have some queries connected to a given feature/function, or if you’ve encountered a certain obstacle and you require assistance, you should be able to contact the respective customer support staff. All web hosts use a ticketing system regardless of whether they provide other ways of contacting them along with it or not, because of the fact that the very best way to solve an issue most often is to post a ticket. This communication model makes the replies sent by both sides simple to follow and enables the tech support staff representatives to escalate the situation if, for example, a system administrator needs to intervene. In the general case, the ticketing system is part of the billing account and is not directly linked to the hosting space, which means that you’ll need to use at least 2 different accounts to contact the customer support team and to actually administer the hosting space. Constantly switching between the accounts can sometimes be a headache, not to mention the fact that it requires quite a long period of time for the majority of web hosting companies to answer the ticket requests themselves.

Integrated Ticketing System in Cloud Website Hosting

The ticketing system that we use for our cloud website hosting plans isn’t separate from the hosting account. It is part of our all-embracing Hepsia hosting Control Panel and you will be able to visit it whenever you like with only several clicks of the mouse, without having to log out of your account. The ticketing system offers a quick-search field, which will help you find virtually any ticket that you have already opened, if necessary. In addition, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can find out how to deal with a particular problem even before you post a ticket. The ticket response time is maximum sixty minutes, which means that you can get timely assistance at any specific time and in case our customer service staff recommends that you should do something in your account, you can do it right away without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s more convenient to manage everything in one place, so we’ve implemented a support ticket system into the in-house built Hepsia Control Panel, which is offered with every semi-dedicated server plan. This will allow you to handle the correspondence with our customer service staff along with your hard disk space, which suggests that you won’t have to remember one more log-on name for a different admin console. You’ll be able to send a new ticket or to track down the status of an old one with less than several clicks while you’re browsing the content hosted in your semi-dedicated account. Moreover, you can go through older tickets using a smart search option or have a look at applicable knowledgebase articles, which contain solutions to commonly confronted difficulties. The inbuilt ticketing system is monitored 24x7 with the maximum response time being just 60 minutes, so there will always be somebody to help you.