A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It is an efficient way to get some information about the website hosting services or get some issue resolved as you are talking to a live representative. The benefits of using a real-time chat service rather than calling or opening a support ticket are the reduced chance of mistakes at the time you exchange info such as usernames or domain names, the quicker response time because the communication is real-time as well as the fact that you don't have to stay on the chat constantly - you can do something else while the representative investigates the issue in question. Also, you're able to become a part of a live chat room from any kind of computer that is connected to the Internet, avoiding the telephone charges that you will have to pay in case you're calling to another country.

Live Chat Support in Cloud Website Hosting

As we believe that a number of problems are usually resolved when you chat with a live person, we provide a live chat service for all our prospective and existing customers. The chat is accessible every single day and our customer care representatives can assist you with a number of questions and problems. In case you are not our customer yet, you're able to find out more about our cloud website hosting packages and the web hosting platform in general in order to make sure that your websites will run effectively on our servers. If you already have an account and you've got some questions or you have any problems with any of our solutions, you will be able to get in touch with us through our live chat and we can provide the needed details or help you troubleshoot the issue. You will need to open a trouble ticket for specific problems which require more time or the assistance of a system administrator, still for numerous standard problems you can get help on the spot.

Live Chat Support in Semi-dedicated Servers

We provide live chat support that is designed for all of our prospective and active customers. If you're thinking about a new hosting account, you're able to chat in real time to one of our representatives and obtain more information about our Linux semi-dedicated servers so as to pick the best package for your web sites. In case you already have an account with us, we'll be able to assist you in a timely manner with general, billing and first-level techmatters. Even though in some cases you will have to open a support ticket because there're situations that can't be resolved through a live chat, we'll be able to assist you with lots of standard tasks, like installing an e-mail account in an email client or forwarding one domain to another. In this way, you'll enjoy quick assistance and you'll save plenty of time.