If you ever encounter a problem with your website and are incapable of coping with it on your own, ask the respective web hosting company’s help desk team to help you get the website back online. A prompt solution would be the most favorable scenario, but a lot of hosting companies respond within twenty four hours or even more, especially if you are dealing with a reseller. Even if the problem can be fixed swiftly, your site may not work satisfactorily or it may not be reachable whatsoever for a lengthy time period, so you may lose prospective customers as it’s extremely unlikely that anybody would eagerly come back to a site that’s inoperative. That is why, you have to make certain not only that you can get in touch with your web hosting company, but also that they can respond and assist you in a timely manner. If a script update does not proceed smoothly or if you delete something by accident, for example, the site must be fixed promptly so as to prevent long downtime.

One-Hour Response Guarantee in Cloud Website Hosting

With a cloud website hosting from our company, you can forget about waiting for hours, or even a whole day, to get a response to a helpdesk ticket or an e-mail. No matter when you get in touch with us, we will reply to you within one hour max with any sales and technical questions that you might have. In reality, our actual reaction time rarely exceeds twenty to thirty minutes. As we are on duty 365 days a year, you’ll always obtain help in a timely manner and we are aware of just how important that is in the electronic age. As soon as you contact us, we’ll respond to your enquiries. In case you come across any technical complication, we will rectify it on your behalf, or we’ll supply you with all the needed information if there is something that you need to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

With a semi-dedicated server account from us, you can take full advantage of our blazing-fast support services. You’ll receive an answer to any support ticket submitted via the hosting Control Panel or e-mail sent to our customer and technical support staff in less than 1 hour. The response time is guaranteed and it is valid regardless of the issue – technical or billing. Often, it takes considerably less time to examine and fix a problem. We will give you more information in case the solution entails something that has to be done on your end. In case you touch base with us during weekends or official holidays, the response time will be precisely the same and given that our support staff is working 24-7-365, you’ll obtain instant help for any billing, technical or general issue irrespective of what time it is.