Despite the fact that this isn't the most importantaspect for you to recognize a trustworthy cloud website hosting provider from a bad one and a reseller from an actual provider, the option to call and talk with a live person is a sign that you are not working with a one-person firm and that you can reach somebody when you're looking for help. The phone support for hosting services may range from general to professional, so the problems which can be resolved through a phone call differ based on the specific provider. Usually, these matters are more basic and feature billing or 1st level technical issues as more difficult issues often need a support ticket where both you and the administrators can track the proceedings with a particular issue. Nevertheless, the option to call your service provider will save you lots of time and efforts for the numerous tiny problems which will eventually show up at the time you manage your web hosting account.

Phone Support in Cloud Website Hosting

All of our cloud website hosting packages include telephone support 14 hrs per day even on public holidays, so that if you don't have an account yet, you will be able to call and find out more about our services or whether we'll meet the system requirements for your sites. For your benefit, we have local phone lines in the United States of America, Great Britain and Australia, so that you are able to contact the telephone number that is nearer to you. If you are an existing customer, we can help you promptly with all of the general and billing issues and with multiple tech issues so as to save you time and efforts - we acknowledge the fact that in some cases it is more convenient to speak with a live person so as to get things done without delay. Of course, some matters simply cannot be taken care of on the telephone, so in such a case you're able to employ our ticketing system.

Phone Support in Semi-dedicated Servers

With 14 hours-a-day phone support, you can be sure that there is always somebody to help you when you have any queries about the semi-dedicated server plans that we supply. Whether you need to learn more about the plans, you have some billing issue or some general problem, you can call us. Despite the fact that some more technical matters could need a support ticket in order to give some time to our tech support team to analyze, we will help you with a lot of technical questions over the phone as well, saving you time and efforts. As we have data centers on as many as 3 different continents - in the U.S.A., Great Britain and Australia, we have local telephone lines in all of these countries as well. If you are in a different country, we have an international number where you'll be able to get in touch with us.